How much does it cost?

3% of your send amount, with a $1 minimum on small transfers. That's it. We use the real mid-market exchange rate, with no hidden FX margin on top.

Which countries can I send from?

Today you can send from Canada (CAD) and the United States (USD). UK and EU are on the roadmap. All transfers arrive in Rwanda as RWF.

How can the recipient receive the money?

MTN Mobile Money (most common) or Airtel Money, straight to the recipient's phone. Bank deposits are on the roadmap.

How do you make money if there's no FX margin?

The 3% fee covers our card processing costs (Stripe takes 2.9% + $0.30) and our licensed mobile-money payout partner in Rwanda. We keep what's left.

Card payments go through Stripe (PCI-DSS Level 1), identity verification is handled by Didit, and payouts run through a licensed mobile-money partner in Rwanda. Your card details never touch our servers.

Do I have to verify my identity?

Yes, once. We need a government ID and a quick selfie, and it takes about 2 minutes. Canadian and US anti-money-laundering rules require it. After verification you can send up to $2,000 per transfer and $5,000 per month.

Can I track my transfer?

Yes. Every transfer has its own live status page showing each step, from the moment your card is charged to the moment your recipient's phone confirms the money.

Live mid-market rates

1 CAD = 940 RWF· 0s ago

1 USD = 1,300 RWF· 0s ago

Idembe

How Can We Help You?

Our support team is here to assist you with any questions about your money transfers

Get In Touch

Email Support

Get help via email within 24 hours

info@pristintech.co.rw

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Phone Support

Speak with our team directly

+250787608673

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Live Chat (Coming Soon)

Live chat is rolling out soon. Start with email and our team will follow up.

Weekdays 9 AM - 6 PM

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Email us

The fastest way to reach us. Send us your question and we reply within 24 hours.

Email support@idembe.rw

We reply within 24 hours.

Visit Our Office

Kigali, Rwanda

Monday - Friday: 8:00 AM - 6:00 PM

Quick Answers

How long do transfers take?

Mobile money (MTN MoMo, Airtel) usually lands in seconds. If the mobile network is congested it can take a few minutes.

What are your fees?

A flat 3% with a $1 minimum, and the real mid-market exchange rate with no hidden FX margin.

Is my money safe?

We operate through licensed partners: Stripe (PCI-DSS Level 1) for card payments, Didit for identity verification, and a payout partner licensed by the National Bank of Rwanda. Pending BNR (Rwanda) and FINTRAC (Canada) registration.

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