How fast does the money arrive?

To MTN or Airtel mobile money in Rwanda: usually seconds. If the mobile network is congested it can take a few minutes, and we keep you updated the whole way.

How much does it cost?

3% of your send amount, with a $1 minimum on small transfers. That's it. We use the real mid-market exchange rate, with no hidden FX margin on top.

Which countries can I send from?

Today you can send from Canada (CAD) and the United States (USD). UK and EU are on the roadmap. All transfers arrive in Rwanda as RWF.

How can the recipient receive the money?

MTN Mobile Money (most common) or Airtel Money, straight to the recipient's phone. Bank deposits are on the roadmap.

How do you make money if there's no FX margin?

The 3% fee covers our card processing costs (Stripe takes 2.9% + $0.30) and our licensed mobile-money payout partner in Rwanda. We keep what's left.

Card payments go through Stripe (PCI-DSS Level 1), identity verification is handled by Didit, and payouts run through a licensed mobile-money partner in Rwanda. Your card details never touch our servers.

Do I have to verify my identity?

Yes, once. We need a government ID and a quick selfie, and it takes about 2 minutes. Canadian and US anti-money-laundering rules require it. After verification you can send up to $2,000 per transfer and $5,000 per month.

Can I track my transfer?

Yes. Every transfer has its own live status page showing each step, from the moment your card is charged to the moment your recipient's phone confirms the money.

Live mid-market rates

1 CAD = 940 RWF· 0s ago

1 USD = 1,300 RWF· 0s ago

Idembe

Help center

Straight answers,
no fine print.

Common questions about sending money from Canada or the US to Rwanda with Idembe. Can't find what you need? Email support@idembe.rw.

Still stuck?

We read every email. Usually reply within 24 hours, faster during Rwandan business hours.

Email support +250 787 608 673

Straight answers,
no fine print.

How fast does the money arrive?

How much does it cost?

Which countries can I send from?

How can the recipient receive the money?

How do you make money if there's no FX margin?

Is my money safe?

Do I have to verify my identity?

Can I track my transfer?

What if something goes wrong?

Why "Idembe"?

Still stuck?

Straight answers,no fine print.

How fast does the money arrive?

How much does it cost?

Which countries can I send from?

How can the recipient receive the money?

How do you make money if there's no FX margin?

Is my money safe?

Do I have to verify my identity?

Can I track my transfer?

What if something goes wrong?

Why "Idembe"?

Still stuck?

Straight answers,
no fine print.